Returns & Exchanges
At Lucy Folk, we want you to be completely satisfied with your purchase. If your item isn't quite right, we offer returns on full-priced items within 14 days of delivery for a refund or store credit.
Request a Return
Visit our online returns portal and enter your order number and email address to initiate your request.
Prepare Your Package
Ensure items are in their original condition, unworn, and with all Lucy Folk tags and protective packaging attached.
Ship the Item
Affix the provided shipping label to your parcel and drop it off at your nearest authorized postal service location.
Receive Your Refund
Once our team has inspected and approved the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing